Junglee App Privacy Policy — Your data is fully secure.

1. Introduction

Junglee App ("we", "us", "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect your personal information, how we use it, and the measures we have in place to keep it safe.

By using the jungleeapp.app website or its associated mobile app, you agree to the terms of this Privacy Policy. This Policy forms an integral part of our Terms and Conditions.

Junglee App is a trusted online gaming platform for users in Bangladesh. We believe that just as our service should be enjoyable, your data security should be equally guaranteed. This policy is written in plain language so every user can understand it clearly.

2. Information We Collect

When you create an account and use our services on Junglee App, we may collect the following types of information. Data collection is always minimal and purpose-driven.

• Directly Provided: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically: Through cookies and log files as you browse the platform.
• From Third Parties: Necessary information from payment gateways or identity verification services.

3. How Information Is Used

Junglee App uses your personal data only for specific, legitimate, and necessary purposes. No information is used for purposes beyond what is required.

• Account management: Confirming registration, verifying login, and securing your account.
• Payment Processing: Processing deposit and withdrawal requests accurately and preventing financial fraud.
• Customer Support: Providing accurate responses to your questions and resolving your complaints.
• Security Assurance: Detecting unauthorized access, fraud, and suspicious activity.
• Legal obligations: Complying with applicable laws and regulatory authority guidelines.
• Service Improvement: Running analytics to improve your experience on the platform.
• Promotional Communications: Sending you information about offers and bonuses with your consent.

4. Who Information Is Shared With

Junglee App does not generally share your personal data with third parties. However, limited sharing may occur in certain specific circumstances:

Payment gateways (such as bKash, Nagad), identity verification services, and technology providers receive only the data necessary for their function. These partners are contractually bound to uphold our privacy standards.

Information may be disclosed in response to court orders, government investigations, or regulatory requests, as required by applicable law. Where possible, we will notify you in advance.

We may be required to share information with relevant authorities to prevent money laundering or other illegal activities.

5. Cookie Policy

Junglee App uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser or on your device.

• Essential cookies: Essential for the platform to function correctly. Used to maintain login sessions and ensure security.
• Functional cookies: Remembers your preferences such as language settings and delivers a personalized experience.
• Analytics Cookies: Anonymous usage statistics are collected to help us understand how the platform is being used.
• Security Cookies: Helps detect suspicious activity and prevent fraud.

You can disable or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6. Data Security Measures

Junglee App employs industry-standard technical and organizational measures to protect your personal data. We never compromise on security.

Please note that no method of transmission over the internet is 100% secure. Keep your account password confidential and contact us if you notice anything suspicious.

7. How Long Information Is Retained

Junglee App retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal obligations.

• Account information: For the duration the account is active and for a defined period after closure, as required by applicable law.
• Financial transaction details: Generally up to 5–7 years in accordance with financial regulatory requirements.
• KYC documents: For the legally required period following completion of verification.
• Log Files & Technical Data: Typically 90 days to 1 year.
• Marketing Consent: Until you withdraw your consent.

After the retention period, data is securely deleted or anonymised so that you can no longer be identified.

8. Your Rights

As a Junglee App user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

9. Protection of Minors

Junglee App is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• Any account identified as belonging to a minor will be closed immediately.
• Additional verification documents may be requested in cases where further checks are needed.

If you become aware that a minor has created an account on our platform, please notify our support team immediately. We will take swift action.

10. Policy Changes

Junglee App reserves the right to update this Privacy Policy as needed. Changes may occur due to legal updates, new services, or security improvements.

• For significant changes, you will be notified in advance by email or through a platform notice.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Visit this page regularly to stay up to date with the latest changes to our Privacy Policy.

11. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch. Our dedicated privacy team is ready to assist you.

For more information, visit our FAQ Page or About Us View the page.